Telegram, the popular messaging app, has recently unveiled its latest innovation – Telegram Business. This new feature has the potential to transform the way online businesses engage with their customers. By allowing users to convert their regular accounts into business accounts, Telegram is opening up a world of possibilities for small business owners and entrepreneurs.
With Telegram Business, small online businesses and physical stores can now leverage the power of messaging apps to onboard new customers, handle orders, and resolve queries seamlessly. The platform offers a range of new features, including the ability to display opening hours, location, quick replies, automated messages, custom start pages, chatbot support, and more. This level of customization and functionality was previously only accessible to developers, but now, even users with no coding skills can take advantage of these features.
One of the key benefits of Telegram Business is the ability to showcase relevant business information directly on the chat info page. Users can easily access important details such as operating hours and store location, making it easier for them to connect with businesses both online and offline. Additionally, the option to create a custom start page allows businesses to make a strong first impression on customers by sharing information about products, services, and brand identity before the conversation even begins.
The introduction of automated messages, quick replies, and away messages is a game-changer for businesses looking to streamline their communication processes. Account holders can set up greeting messages for new users, create shortcuts for sending preset messages, and inform customers when the business is closed. These features not only save time but also ensure a consistent and professional communication experience for customers.
Telegram Business goes beyond just messaging by offering the ability to create links that direct users to the app. These links can be shared within Telegram or placed on external platforms, allowing businesses to drive traffic to their chat and engage with customers more effectively. Additionally, access to bots and AI assistants further enhances the functionality of Telegram Business, enabling businesses to manage chats, answer queries, and provide personalized experiences to customers.
Telegram Business is a game-changer for online entrepreneurs, offering a host of features that empower small businesses to better connect with their customers. By providing easy access to advanced messaging tools, Telegram has leveled the playing field and opened up new opportunities for businesses to thrive in the digital age. With its user-friendly interface and powerful features, Telegram Business is set to revolutionize customer interaction and drive business growth in the online marketplace.
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